Hard Rock Hotel Riviera Maya – Hacienda
Everyone deserves the rock star treatment. Couples, families, even kids. That’s why the Hard Rock Hotel Riviera Maya offers both a family and adult side to create a one-of-a-kind all-inclusive experience for guests of all ages. Pick your poison. The family section is comprised of 660 comfortable guestrooms, five tantalizing restaurants, four bars for the adults, multiple pools, endless water activities and a teen club.
The adult side holds a very lucky 606 private guestrooms, four fine restaurants, four bars, plenty of pools, including a grotto pool that becomes a nightclub after hours, and one of the top-rated spas in the Riviera Maya. So, rock on Mom. Rock on Dad. Rock on kids. Rock on couples. Rock on everyone.
(Click on picture to the left to see more photos.)
Resort Highlights
Appealing to luxury travelers, spa enthusiasts and families seeking all-inclusive pampering, this sensational resort provides the perfect setting for relaxation and fun in the sun. Located in Puerto Aventuras, guests to the resort enjoy all-inclusive access to upscale restaurants and bars, daily and nightly entertainment and comfortable guestrooms that feature 24-hour room service, nightly turn-down service, a flat-screen LCD satellite television, a Hydro Spa tub, Rock Spa bath amenities, bathrobes, slippers and a fully stocked mini-bar complete with liquor dispenser, sodas, bottled water and domestic beers. The upscale Rock Spa provides a wide variety of splendid services while family-friendly amenities including a themed kids club – the Little Big Club, Teen Lounge, unlimited snacks, outdoor family and kid’s pools, snorkeling and kayaking activities ensure unforgettable stays for each and every guest.
Just off the azure waters of the Caribbean Sea, the Hard Rock Hotel Riviera Maya is nothing short of the ultimate crowd pleaser. Live it up with world-class shopping and endless style. Hit the Little Big Club™ and teen activities, or channel your inner awesome and head to Heaven — an adults-only expanse with stunning pools, lavish spa treatment rooms, and access to signature golf courses by Jack Nicklaus and Robert von Hagge. Bottom line, it’s all top-shelf. Distance from hotel to town, 90 minutes. Distance from hotel to Cancun International Airport (CUN), 60 minutes.
The All Inclusive List:
- 5 Star accommodations
- Casual and à la carte dining
- Beverages (alcoholic & otherwise)
- Delicious snacks
- Top-shelf in-room liquor dispenser
- 24/7 in-room service
- Land sports
- Fitness center
- Jogging track
- Pool & beachside service
- Daily activities
- Nightly entertainment
- Live entertainment
- Free Wi-Fi in-room & resort-wide
- Parking Free
- Unlimited phone calls to the Continental US and Canada
- Private function concessions
- Gratuities included
Resort Amenities
- Accommodations for Physically Challenged Guests
- Ballroom†
- Banquet Room†
- Bar (swim-up)
- Bars/Lounges (3)
- Basketball Court
- Beach (onsite)
- Bicycle Rentals
- Billiards
- Business Center
- Car Rental Desk
- Children’s Activities
- Children’s Playground
- Coffee Shop
- Concierge
- Currency Exchange
- Disco/Nightclub
- Dive Center
- Doctor (on call)†
- Entertainment
- Facilities for Physically Challenged Guests
- Fitness Center
- Gift Shop†
- Golf (nearby)†
- Hospitality Desk
- Ice Machines
- Internet Service
- Jacuzzis (outdoor) (4)
- Laundry Service†
- Medical Services †
- Meeting Room†
- Multilingual Staff
- Parking Facility
- Ping Pong
- Pool (children’s)
- Pools
- Poolside Beverage Service
- Poolside Grill
- Restaurants (3)
- Rooms (489)
- Safe Deposit Boxes (in room)
- Sauna
- Snack Bar
- Spa
- Taxi Stand†
- Teen Club
- Tennis Courts (3)
- Tour Desk
- Tours & Excursions†
- Travel Agency†
- Watersports (non-motorized)
- Wedding Coordinator†
- Wedding Site†
† Fees may apply
Hard Rock doesn’t believe in putting limits on your luxury. And that’s the way it should be. With the world’s first truly limitless program, your Limitless All-Inclusive can be used on whatever you like, as much as you like.*
restaurants & bars
CAFFETO: Grab a continental breakfast for the perfect way to start the morning or enjoy snacks, coffee, and tea throughout the day. Dress Code: Casual. Formal shorts or Bermuda shorts, dress shirts, polo shirts, or formal sandal (No wet clothes, visible bathing suit or flip-flops). Hours: 6 am to 10 am; Snacks, Coffee and tea served until 11 pm.
CIAO: Savor the finest Italian specialties à la carte as you take your taste buds on a journey to the heart of culinary paradise. We’ve got your favorite table ready and waiting. Dress Code: Casual. Formal shorts or Bermuda shorts, dress shirts, polo shirts, or formal sandal (No wet clothes, visible bathing suit or flip-flops). Heaven Section. Hours: Breakfast – 7 am to 11:30 am; Dinner – 5:30 pm to 11 pm.
DIVE: Refuel with great snacks, top-shelf drinks, and service by the Heaven pool. Hours: 10 am to 5 pm.
FLOAT: Grab a quick bite to eat or enjoy a selection of top-shelf cocktails by the pool. Hours: 10 am to 5 pm.
FRIDA: Discover the fiery flavors and festive atmosphere of Mexico at Frida, serving Mexican cuisine and regional specialties à la carte. Dress Code: Casual. Formal shorts or Bermuda shorts, dress shirts, polo shirts, or formal sandal (No wet clothes, visible bathing suit or flip-flops). Hours: 5:30 pm to 11 pm.
IPANEMA: Head to South America with authentic Rodizio service and the passionate flavors of Brazil. Sit, sample, and share with traditional ingredients and modern style. Dress Code: Casual. Formal shorts or Bermuda shorts, dress shirts, polo shirts, or formal sandal (No wet clothes, visible bathing suit or flip-flops). Hours: 5:30 pm to 11 pm.
LOS GALLOS: An icon of Latin American cuisine, generating countless of flavors, customs and traditions. Los Gallos boasts a magnificent decorative ambiance and freshly prepared classic Mexican cuisine: tacos, tlacoyos, fajitas… it is all part of our vocabulary. Heaven Section. Dinner – 6:00 pm to 11 pm.
THE MARKET: Enjoy fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night. Dress Code: Casual. Formal shorts or Bermuda shorts, dress shirts, polo shirts, or formal sandal (No wet clothes, visible bathing suit or flip-flops). Hours: Breakfast – 7 am to 11:30 am.; Dinner – 6:00 pm to 11 pm.
LE PETIT COCHON: Serving remarkable dishes à la carte, Le Petit Cochon features the finest ingredients for a delicious taste of the rustic French countryside. Dress Code: Casual. Formal shorts or Bermuda shorts, dress shirts, polo shirts, or formal sandal (No wet clothes, visible bathing suit or flip-flops). Heaven Section. Hours: 5:30 pm to 11 pm.
PIZZETO: Step outside and step into a world of flavor with a wood burning stove, crispy brick-oven pizza, salads, soups, and pasta à la carte. Dress Code: Casual. Formal shorts or Bermuda shorts, dress shirts, polo shirts, or formal sandal (No wet clothes, visible bathing suit or flip-flops). Hours: 6 pm to 11 pm.
TORO: The good life deserves a great steak. Step inside and enjoy premium cuts of the finest steak and a menu of lavish dishes served à la carte. Dress Code: Casual. Formal shorts or Bermuda shorts, dress shirts, polo shirts, or formal sandal (No wet clothes, visible bathing suit or flip-flops). Heaven Section. Hours: Lunch – 12 pm to 4 pm; Dinner – 6 pm to 11 pm.
ZEN: From sushi to stir fry, Zen offers the very best of traditional Asian cuisine with dishes served à la carte. Dress Code: Casual. Formal shorts or Bermuda shorts, dress shirts, polo shirts, or formal sandal (No wet clothes, visible bathing suit or flip-flops). Hours: 5:30 pm to 11 pm.
BARS
- FLOAT BAR: A fresh Margarita for you and a strawberry smoothie for your little one. Enjoy this pool side bar while soaking up the Caribbean sun.
- HEAVEN BAR & DISCO: Just steps from the main lobby, Heaven Bar & Disco features live DJ entertainment, the finest selection of international spirits, and the very best vibe in the Caribbean. Heaven Section.
- JUICE BAR: Feeds the spirit! Located next to Body Rock fitness center, enjoy some of the purest fruit and vegetable mixes the Mexico has to offer. Heaven Section.
- LOBBY BAR: The perfect place to raise a glass, the Lobby Bar is located off the main lobby and offers premium cocktails and the very best vibe of the Caribbean. Heaven Section.
- MARTINI BAR: Enjoy classic martinis and selections of top-shelf spirits, all just off the Heaven section of the Hard Rock Hotel Riviera Maya. Heaven Section.
- RHYTHM BAR: Part of the Rock Spa® experience, Rhythm features a relaxing environment, premium cocktails, and international drinks just steps from the Cross Current pool. Heaven Section.
- SUN BAR: The perfect place to raise a glass, the Sun Bar is located off the main lobby and offers exotic cocktails, old favorites, and a premium selection.
Resort accommodations
DELUXE GOLD: Consider this room your all-access pass to club awesome. So kick things off in style and never look back!
- Personalized check-in and
- One king or two double beds, a hot tub and Wi-Fi
- Private balcony, hammock
- Accessible rooms available
- Garden view
- 482 sq. ft.
- Deluxe Gold King. One king bed. Max occupancy for room with king bed: 2 guests, plus one child (0-12 years) in a crib or rollaway.
- Deluxe Gold Double. Two double beds. Max occupancy: 4 guests including children.
DELUXE GOLD – PURE®: All the regular Deluxe Gold awesomeness with the addition of the PURE® standard. PURE® Hypo-Allergenic Rooms are designed to provide a better night’s sleep for all guests, especially allergy sufferers. In addition to our usual cleaning protocol, our PURE rooms undergo an additional seven‐step process intended to reduce airborne particles and minimize the presence of potential irritants. This process includes installation of a state‐ of‐the‐art air purification system and treatment of all coverings and surfaces in the guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Solutions. This room offers a balcony with hammock, a garden view, King or Double Beds, 482 sq. ft., and Pure® treatment.
- The Pure® Promise
* SHOCK TREATMENT This advanced shock treatment destroys nearly all of the mold and bacteria in every nook and cranny of the room.
* HYPOALLERGENIC ENCASEMENT FOR MATTRESS & PILLOW Soft, breathable micro-fiber coverings to allow for a more restful sleep.
* ALL SURFACES SPECIALLY TREATED Upholstery and all soft surfaces are deep cleaned with a patented Pure® clean solution.
* AIR PURIFICATION SYSTEM State-of-the-art system proven to kill 98% to 100% of bacteria and viruses.
* PURE SHIELD This bacteriostatic barrier applied to all room surfaces makes it nearly impossible for bacteria and viruses to survive.
* DEEP CLEAN AIR-HANDLING UNIT A Pure® treated air conditioning unit along with air clean filters results in healthier air circulating. Coils are deep cleaned and disinfected using PURE’s advanced treatment.
* PURE TEA TREE OIL CARTRIDGE Tea tree oil cartridge is installed into the air-handling unit to maintain sanitized conditions.
- One king or two double beds, a hot tub and Wi-Fi
- Private balcony, hammock
- Accessible rooms available
- Garden view
- 482 sq. ft.
- Deluxe Gold King. One king bed. Max occupancy for room with king bed: 2 guests, plus one child (0-12 years) in a crib or rollaway.
- Deluxe Gold Double. Two double beds. Max occupancy: 4 guests including children.
DELUXE PLATINUM: Hard Rock is more than a vacation — it’s a lifestyle. And to prove it, we’ve packed these legendary digs with non-stop extras and no-limit luxury.
- Balcony with hammock
- Liquor dispenser with premium brands
- Espresso/American coffee maker
- Exclusive in-room dining menu
- Complimentary beach bag (1 per room, per stay)
- CD/DVD player (available upon request)
- Nightly Petit Fours
- Private check in area, late and early check in (subject to availability)
- One king bed
- Ideal location, close to main facilities
- 482 sq. ft.
- Max occupancy 2 adults
DELUXE PLATINUM DOUBLE:Consider this room your all-access pass to club awesome. So kick things off in style and never look back!
- Balcony with hammock
- Close proximity to pools
- Two double beds
- Partial ocean view
- 482 sq. ft.
- Max occupancy: up to 4 guests, including children.
ROCK ROYALTY ─ DELUXE PLATINUM: You are now all-inclusive Royalty. Kick off your shoes and relax in paradise with your own Personal Assistant. Enjoy your vacation in a true rock-star style.
- Rock Royalty Personal Assistant (7am – 11pm)
- Ironing Service (2 items per person/per stay)
- Upgraded full-size Rock Spa® bath products
- Express luggage delivery
- Complimentary Shoe Shine
- Nightly Petit Fours
- Aromatherapy and Pillow Menu
- Spa Tub Preparation (with 24-hours’ notice)
- Personal Assistance with reservations (on and off property)
- Priority Reservations to picks® and mix® program
- Complimentary 25-minute couple’s massage at the Rock Spa®
- VIP Check-in and check-out
- Late checkout available (until 3pm – available upon request)
- Complimentary beach bag (1 per room/per stay)
- Rock Royalty Level – Check-out service – (Personal Assistant will help review account and assist in express check-out)
- Priority booking for bali beds ($)
- Balcony with hammock in most rooms
- Premium Liquor Dispenser – Absolut,
- Bacardi White, Johnny Walker Black Label, Jose Cuervo Especial
- Mini bar with soda, bottled water, juice, domestic beer and snacks
- Plush Bathrobes & slippers
- Sleeping mask
- Loofah Sponge
- Espresso machine
- 24-hour room service – select a la carte menu
- King bed or two double beds
- Partial Ocean view
- 482 sq. ft.
- Rock Royalty ─ Deluxe Platinum King – One king bed. Max occupancy 2 guests including children ages 4-12.
- Rock Royalty ─ Deluxe Platinum Double – Two double beds. Max occupancy 4 guests including children.
*($) indicates additional cost – not part of the all-inclusive experience]
DELUXE FAMILY (2 BEDROOM): Swap the minivan for the tour van, buckle up, and go for a ride straight to the front row of paradise with world-class extras.
- Hydro spa tub in each room
- 2 Full private baths with shower
- Balcony with hammock
- Liquor Dispenser in adult’s room
- Adult Mini bar with soda, bottled water, juice & domestic beer
- Kid friendly mini bar with juices, soda and chocolate milk
- L’Oreal Kids bath amenities
- Adult and kids bathrobes & slippers
- Xbox 360, with a selection of DVD’s & Xbox games available upon request
- Kids beach toys
- Kid’s room service menu
- Candies and cookies upon arrival
- Complimentary mini cake for birthdays (available upon request)
- Two connecting rooms, one with a king bed, the other with two double beds
- Garden or resort view
- 964 sq. ft.
- Minimum occupancy 3 adults. Max Occupancy 6 guests including children and infants.
DELUXE PLATINUM GRAND SKY TERRACE: Let’s amp things up and blow some minds with unparalleled access to the things in life that rock. Step up and enjoy.
- Access to a private 2nd floor grand sky terrace with lounge chairs and hydro spa tub
- One king bed
- Minibar with soda, bottled water, juices and domestic beer
- Flat screen satellite TV, 24-hour room service and turn-down service
- Rock Spa bath amenities, bathrobes and slippers
- Private BBQ service available in sky terrace at extra cost
- Close proximity to the beach
- Ocean View
- 964 sq. ft.
- Max occupancy: 2 Adults
DELUXE PLATINUM GRAND SKY TERRACE (2 BEDROOM): They packed this crowd pleaser with everything your entourage needs to live it up and rock the show in style. Enjoy!
- Hydro spa tub in room with double beds
- 2 private bathrooms with showers
- Access to private 2nd floor grand sky terrace with lounge chairs and hydro spa tub
- Balcony with hammock
- Two connecting rooms: one with a king bed and second room with two double beds
- Ideal Ocean view
- 1,928 sq. ft. included the 2 rooms and terrace
- Max Occupancy up to 6 guests, including children and infants.
ROCK SUITE PLATINUM (2 BEDROOM) WITH PERSONAL ASSISTANT: This suite plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy this two bedroom Rock Suite with one room with a king bed, and a second room with two double beds. Don’t forget the living and dining room areas to top off your stay. Limited time only – this room now comes with your very own Personal Assistant.
- Hydro spa tub in each room
- 2 Full private bathrooms with showers
- Over-sized private balcony with hammock and lounge chairs
- Espresso/American coffee maker
- Exclusive in-room dining menu
- Nightly Petit Fours
- Aromatherapy and Pillow Menu
- CD/DVD Player (available upon request)
- Complimentary beach bag (1 per room/per stay)
- Oceanfront view
- Personal Assistant Services
- Personal Assistant (7am-11pm)
- Ironing Service (2 items per person/per stay)
- Express Luggage Delivery
- Complimentary Shoe Shine
- Spa Tub Preparation (with 24-hour notice)
- Personal Assistance with Reservations (on and off property)
- Priority Reservations to picks® and mix® Programs
- Access to VIP Beach Area
- 2,583 sq. ft.
- Max Occupancy 6 guests including children and infants.
ROCK SUITE PLATINUM ROOFTOP LOUNGE (2 BEDROOM) WITH PERSONAL ASSISTANT: Two bedroom suite equipped with a dining and living room area. Feel that? That’s a feeling only a suite like this could deliver. And don’t worry — it never fades. Not when you surround yourself with non-stop luxury at every turn. Go big and enjoy. Limited time only – this room now comes with your very own Personal Assistant.
- Hydro spa tub in each room
- 2 Full private bathrooms with showers
- Private balcony with hammock
- Sky terrace with a hydro spa tub, table with chairs and a half bathroom
- Espresso/American coffee maker
- Exclusive in-room dining menu
- Nightly Petit Fours
- Aromatherapy and Pillow Menu
- CD/DVD Player (available upon request)
- Complimentary beach bag (1 per room, per stay)
- Personal Assistant Services
- Personal Assistant (7am-11pm)
- Ironing Service (2 items per person/per stay)
- Express Luggage Delivery
- Complimentary Shoe Shine
- Spa Tub Preparation (with 24-hour notice)
- Personal Assistance with Reservations (on and off property)
- Priority Reservations to picks® and mix® Programs
- Access to Beach Area
- Oceanfront view
- 5,166 sq. ft. including terrace
- Max Occupancy 6 guests including children and infants.
ROCK STAR SUITE (2 BEDROOM): Two bedroom suite, one room with a king bed, and a second room with two double beds. All of your Rock Royalty Level amenities are already included in this room category so you may rock on– my highness.
From the moment you open the door you see this suite is different; you are greeted by a custom gold and silver mirrored horse sculpture and hooded rock throne seating. The Rock Star suite’s design inspiration was of a ‘modern day Hacienda’, complete with high-end local elements and is adorned with memorabilia from Fergie.
The suites main room has custom furnishings including a built in diamond-padded leather and crystal banquette, custom dining table that flips to play games and no dining room is complete without a bar area. The living room is outfitted with a half bath and a unique leather multi seating group that is illuminated with custom lighting fixtures.
The master bedroom is total rock star with its custom armoire, raw-cut stone Jacuzzi soaking tub and live edge wood headboard. The full bathroom with its shower is extra large and is tiled in stunning yellow glass tile.
The second bedroom is outfitted with two double beds, a full bathroom and stunning views.
The suite is topped off with a full Terrace area with Great Ocean views from sunrise to sunset. The terrace is outfitted with a large hot tub, outdoor shower, custom dining set, a half bathroom, hammocks, chaise and day bed seating options.
- Rock Royalty Personal Assistant (7am – 11pm)
- Ironing Service (2 items per person/per stay)
- Upgraded full-size Rock Spa® bath products
- Express luggage delivery
- Complimentary Shoe Shine
- Nightly Petit Fours
- Aromatherapy and Pillow Menu
- Spa Tub Preparation (with 24-hours’ notice)
- Personal Assistance with reservations (on and off property)
- Priority Reservations to picks® and mix® program
- Complimentary 25-minute couple’s massage at the Rock Spa®
- VIP Check-in and checkout
- Late checkout available (until 3pm – available upon request)
- Complimentary beach bag (1 per room/per stay)
- Rock Royalty Level – Check-out service – (Personal Assistant helps review the guest account at check-out)
- Priority booking for bali beds ($)
- Premium Liquor Dispenser – Absolut, Bacardi White, Johnny Walker Black Label, José Cuervo Especial
- Mini bar with soda, bottled water, juice, domestic beer and snacks
- Plush Bathrobes & slippers
- Sleeping Mask
- Loofah Sponge
- Espresso/American coffee maker
- 24-hour room service – select a la cart menu
- XBOX or Blu-ray player (available upon request)
- Ocean Front View
- 4,991.60 sq. ft. (includes terrace area)
- Max Occupancy up to 6 guests including children and infants
*($) indicates additional cost – not part of the all-inclusive experience
resort activities
The Little Big Club™ Experience: INTERACTIVE PLAY ROOMS. Grab your back stage pass and head to non-stop fun with an array of activities in the Thomas & Friends Activity Station, Barney’s Music Room, Bob the Builder Construction Zone, and the Angelina Ballerina Dance Studio! LIVE SHOW. Get ready to rock with The Little Big Club Band and the ultimate Rock Show! It’s a grand finale of singing, dancing, and audience participation. Join Barney, Angelina Ballerina, Bob the Builder, and Thomas the Tank Engine for this high-energy celebration. INTERACTIVE ACTIVITIES. The fun is non-stop for little rock stars as they learn, sing, dance, build, dress up, and enjoy an array of supervised activities designed for big smiles and even bigger fun. (Little Big Club Schedule -PDF)
PRIVATE BEACH: Enter the serene beauty of a private white sand beach nestled along the warm waters of the Caribbean Sea . Go in style with crystal blue waters, cool drinks, and the perfect environment to snorkel, kayak, swim, and relax.
ZERO ENTRY KIDS’ POOL: Splash. Play. Chill. That’s the idea behind this legendary pool with good tunes, great activities, and snacks served all throughout your stay.
FAMILY POOL: Enjoy endless water activities for all or just relax with a cool drink from the swim-up bar and poolside service.
HEAVEN POOLS & BEACH: Exclusive to adult guests.
CENTRAL POOL: Exclusive to adult guests, the central pool at Heaven is the perfect spot to grab some sun, lounge, or cool off with never-ending cocktails.
SEMI OLYMPIC POOL: Take a lap or kick back with a cool drink. It’s all up to you.
CROSS CURRENT RHYTHM POOL: This flowing pool combines relaxing currents with classic rock & roll excess.
- Aerobics room
- Bicycles
- Body Rock Fitness Center – State-of-the-art fitness and weight training equipment
- Direct access to beach
- Half-court basketball court
- Heaven Bar & Disco Nightclub
- Heaven Lounge – full-service bar featuring live music, videos and more
- Hard Rock Hotel Tour
- Hot tubs (4)
- Kayaks
- Motorized Water Sports†
- Music Lab
- Obstacle course
- Paddle boats
- Scuba diving†
- Snorkeling
- Spa†
- Spinning room
- Tennis Courts†
- Yoga Hut
† Fees may apply
Nearby Attractions
- Chichen Itza†
- Tulum†
- Dolphin Encounter†
- Aktun Chen Cave†
- Punta Venado Beach Club Punta†
- Senor Frog’s Beach Club†
† Fees may apply
Wedding activities
Contact us to learn more about wedding packages.